Cloud Telephony

Cloud Phone System

 

Hopefully you have noticed by now that 1:1 communications has a big part in our 360 degree marketing philosophy.

The telephone plays two major roles in delivering a Return on Investment (ROI) to any marketing or brand building campaign. It plays a vital function converting warm leads created by marketing activities into solid customer opportunities. Too many companies are falling into the trap of hiding behind digital marketing in the hope that this will bring customers flooding to the gates without further intervention.

At WSaaS we are a firm believer in the time proven adage that ‘people buy from people’, you may argue that this proposition has a weaker hold today with products suitable for online sales but we stand by the importance of building trust behind your brand with 1:1 communications.

A second vital function is to simply ensure all telephone enquires created by your marketing and brand developments do not go unanswered. It is not acceptable today for a potential client to get an engaged tone or simply no answer. Your brand is far more than your logo; it encompasses the whole experience of dealing with you as a business. Companies must ensure that the brand values being presented online are followed through when a client calls in.

WSaaS are helping many of our clients move to a Cloud Hosted telephony platform as part of their marketing and brand building initiatives.

Cloud Hosted systems offer many benefits including:

  • Four different ways to make/receive calls; desk phone, PC softphone, mobile app and mobile phone
  • Flexible working as your phone system is available wherever you have an internet connection
  • The ability to easily present additional geographical numbers to extend your business reach
  • Enterprise class features such as auto attendants, call forwarding, ring groups and a lot more

 

Regardless of the size of your company, a modern Cloud Hosted Unified Communications platform should enable you to grow through flexibility, increased productivity and reduced costs; as well as being scalable and adaptable to future proof your business.

Our Hosted Telephony system are offered ‘as a service’ with a monthly OPEX pricing model which means large upfront CAPEX costs are a thing of the past.

Call us today to find out how Hosted Telephony could revolutionise your business.

Features & Benefits

Auto Attendant
Auto Attendant is a powerful automated VoIP business service that replaces the need for a receptionist. For example press 1 for sales, press 2 for customer services etc.

Hunt Groups
A Hunt Group is a way for a group of extensions to share the distribution of incoming calls.

Soft Phone
A Softphone transforms your computer into a feature-rich, web-based phone. Make, take and transfer calls, and more using your Softphone,  included as standard.

Mobile Apps
Apps transforms your smart phone or tablets into a feature-rich phone. Make, take and transfer calls, and more using the App, included as standard.

Inclusive Landline & Mobile Calls
Using a Cloud business phone service for calling can substantially reduce your phone bills, with inclusive UK Landline and Mobile minutes.

Presence Management
See who’s available, who’s busy with Presence management, allowing you to instantly see the status of other employees on your phone system.

Instant Messaging (IM)
Easy chat access to your contacts whether they are your colleagues on the same phone system, your Google App/Gmail contacts or your Facebook contacts.

Conference Bridge
Why waste money on outside conference call providers when you can hold your conference calls right from your own phone system at no charge? Allowing both internal and external participants, password protected calls with email confirmation of your reservation.

Video & Web Conferencing
A powerful web conferencing service lets you share content and use video to better collaborate with other participants.

3rd Party Application Integration
Integration with leading Email, CRM and Support desk software as well as Click to Dial functionality.

Faxing
Internet Faxing is a personal online faxing service, allowing you to send and receive online faxes from any computer.

Call Recording
Call Recording is an extension-level call recording service included with each extension.

Extension users can record their own incoming and outgoing calls, play them back, download, this can be on demand or set for all calls.

Admin can also lock down privileges to delete or review recordings.

Other Features
  • Auto Attendant
  • Music/messaging on hold
  • Keep existing phone numbers
  • Softphone on Laptop
  • Advanced call forwarding
  • Integrated chat, IM messaging
  • Presence management
  • Mobile app, desk phone on mobile devices
  • Extension Dialing between all locations and employees
  • Hunt groups
  • Inclusive local and long distance calling
  • Direct dial telephone numbers
  • Personalized voicemail
  • Voicemail notification by email
  • Conference bridge
  • Caller ID with name
  • Caller ID blocking
  • Call forwarding/waiting/transfer
  • Call park
  • 3-way calling
  • Do not disturb (DND)
  • Salesforce.com, Outlook, ACT!, NetSuite and Sugar CRM integration
  • Internet faxing
  • Call recording
  • Online meeting with video
  • Full DR plan for your businesses phone system
  • Full control of phone system remotely from web browser
  • Provision extra telephone lines yourself in minutes, no more long calls or lead times to be activated
  • Known Fixed monthly ongoing telephony cost
  • No up front CAPEX cost.